Program Lead | Telecalling Operations (Contract)

  • Operations

Program Lead | Telecalling Operations (Contract)

Job description

At Vahan, we’re helping 300M+ low-skilled workers in India find jobs using WhatsApp. We’re a Y Combinator company that is backed by marquee investors such as Khosla Ventures and Founders Fund; several executives from Google and Flipkart are also investors in the company.

 

We are looking for an experienced operations manager in Bangalore, India to manage the growth and optimization of the job seeker (supply) network associated with the Vahan platform. The role will focus on acquisition strategy & engagement of low-skilled workers in the blue-collar/ grey collar space (for eg. drivers & delivery professionals, BPO/ Tele-calling/ data entry, house-keeping & support staff, field sales etc.)

 

The individual will need to develop scalable processes to acquire, engage and retain job seekers. This requires a commitment to operational excellence, as well as creative thinking with a strong customer-centric mindset.

 

This role calls for versatile profiles that have a knack for solving problems along with the ability to push new initiatives, positively challenge the status quo and make the role what they want it to be.

 

Responsibilities

As a Telecalling Process Lead, you will -

  • Handle a talented and highly enthusiastic bunch of young telecallers and tele-recruiters. 
  • Work closely with internal and external clients in understanding their requirements and build scalable processes and enable technological solutions to improve conversion and productivity of the agents. 
  • Build Telecalling scripts and pitch documents 
  • Good spoken and written communication Skills
  • Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development and corrective action plans

Qualifications

 

  • Any Bachelor or Postgraduate Degree - Completed
  • Operations Work Experience 2 - 5 Years Qualification 
  • Managed and scaled team members in prior experience
  • Industry ITES / BPO / KPO / LPO / Customer Service 
  • Highly motivated, Self-starter and entrepreneurial attitude. 
  • Should have excellent knowledge of MS-Office with sound knowledge of G-Suite tools for compiling, interpreting and communicating all quality-related statistical information internally as well as to the client

Why you’ll LOVE this job

We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention that you’ll get to work on a product that is making a profoundly positive impact on people’s lives. We also provide an outstanding training ground for aspiring entrepreneurs.

We can promise:

 

  • Our co-workers are a close-knit, intelligent, and motivated team
  • We care about you. We offer competitive health insurance for employees and their dependents
  • You’ll love where you work. We have a bright and modern collaborative office space located in the heart of Indiranagar, Bangalore’s most happening neighborhood!

 

Compensation

  • Commensurate with experience and talent

If interested, please email a copy of your resumé here along with a brief paragraph on why you want to work with us.

Job requirements

  • Any Bachelor or Postgraduate Degree - Completed
  • Operations Work Experience 2 - 5 Years Qualification 
  • Managed and scaled team members in prior experience
  • Industry ITES / BPO / KPO / LPO / Customer Service 
  • Highly motivated, Self-starter and entrepreneurial attitude. 
  • Should have excellent knowledge of MS-Office with sound knowledge of G-Suite tools for compiling, interpreting and communicating all quality-related statistical information internally as well as to the client