Sr. Operations Manager (Delhi NCR)

  • Operations

Sr. Operations Manager (Delhi NCR)

Job description

At Vahan, we’re helping 300M+ low-skilled workers in India find jobs using WhatsApp. We’re a Y Combinator company that is backed by marquee investors such as Khosla Ventures and Founders Fund; several executives from Google and Flipkart are also investors in the company.

We are looking for an experienced operations manager in Delhi/ NCR, India to manage the growth and optimization of the job seeker (supply) network associated with the Vahan platform. The role will focus on acquisition strategy & engagement of low-skilled workers in the blue collar/ grey collar space (for eg. drivers & delivery professionals, BPO/ tele-calling/ data entry, house-keeping & support staff, field sales etc.)

The individual will need to develop scalable processes to acquire, engage and retain job seekers. This requires a commitment to operational excellence, as well as creative thinking with a strong customer-centric mindset.

This role calls for versatile profiles that have a knack for solving problems along with the ability to push new initiatives, positively challenge the status quo and make the role what they want it to be.


Responsibilities


  • Strategy - develop and own initiatives for job seeker acquisition & engagement on the platform for your city
  • Hire, manage and lead a team of operations rockstars. Shape the operations and hiring plan in your city based on the stategy defined
  • Develop & optimize processes - scale new and existing processes to allow the business to efficiently operate and grow; analyze the business to track and improve metrics
  • Analytics - analysis of job seeker and employer metrics to properly allocate supply, guide incentive programs and ensure high-quality experiences on the Vahan platform
  • Hustle & creative solutioning - constantly innovating to solve hard problems

Qualifications


  • 5+ years of experience in comparable roles
  • Ability to take initiative in a constantly changing work environment
  • Data-driven decision making mentality and strong analytical thinking
  • Highly motivated self-starter with an ability to deliver projects with full autonomy and within demanding timelines
  • Ability to run large-scale projects with multiple stakeholders
  • Passion for creating a positive impact on people’s lives
  • Strong sense of ownership and determination to get things done
  • Humility and eagerness to learn and grow


Why you’ll LOVE this job

We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention that you’ll get to work on a product that is making a profoundly positive impact on people’s lives. We also provide an outstanding training ground for aspiring entrepreneurs.

We can promise:


  • Our co-workers are a close-knit, intelligent, and motivated team
  • We care about you. We offer competitive health insurance for employees and their dependents
  • Unlimited PTO so you can take the time you need to rejuvenate


Compensation


  • Commensurate with experience (cash + bonus + equity)

Job requirements

  • Minimum of 5+ years of experience in comparable roles
  • Ability to take initiative in a constantly changing work environment
  • Data-driven decision making mentality and strong analytical thinking
  • Leadership by example. Able to motivate & manage high performing individuals and create an inclusive & positive work environment
  • Highly motivated self-starter with an ability to deliver projects with full autonomy and within demanding timelines
  • Ability to run large-scale projects with multiple stakeholders
  • Passion for creating a positive impact on people’s lives
  • Strong sense of ownership and determination to get things done
  • Humility and eagerness to learn and grow